Shipping policy

Shipping Policy – GLOSSÉ
Last updated: Tuesday, August 12, 2025
Contact: contact@drewsecom.de

1) How we ship

We fulfill orders through a private logistics/fulfillment agent and a network of trusted partner warehouses. Depending on stock and destination, items may ship from different locations (e.g., EU, UK, US, or Asia) and may arrive in separate parcels.
This ensures the fastest possible delivery without compromising on quality.
We use reputable carriers and, in some regions, local postal services for last-mile delivery.

2) Processing time

  • Standard processing: 1–3 business days (Mon–Fri, excluding holidays).

  • During launches, sales, or peak seasons, processing may extend by 1–2 additional business days.

  • Orders with multiple items may ship at different times depending on availability.

3) Estimated delivery times (after dispatch)

Typical estimates — actual transit may vary depending on carrier, customs, and destination:

  • USA: 5–10 business days

  • UK & EU: 5–12 business days

  • Canada: 7–14 business days

  • Australia & New Zealand: 7–15 business days

  • Rest of World: 10–20 business days (remote areas may require extra time)

Note: Delivery time = processing time + transit time.
International deliveries may be subject to customs inspections, which can cause delays beyond our control.

4) Shipping fees & methods

Shipping rates are calculated at checkout based on destination, weight/volume, and service level.
We offer Standard and, where available, Express options.
Express shipping is always prioritized but cannot guarantee a specific delivery date due to possible customs or carrier delays.

5) Tracking

A tracking link is sent via email once your order ships (usually within 24–72 hours after dispatch).
Tracking events may take up to 48 hours to appear in the carrier’s system.
If you have not received tracking within 5 business days of purchase, please contact us at contact@drewsecom.de.

6) Duties, taxes & customs

International orders may be subject to import duties, VAT, and customs fees once the shipment reaches your country.
These charges are not included in our product prices or shipping fees and are the buyer’s responsibility.
We ship under DDU/Delivered Duty Unpaid terms unless otherwise stated.
Customs processing can cause delays that are outside our control.

7) Address accuracy & delivery issues

Please ensure your shipping address is complete and accurate (including apartment/suite number and correct postcode).
If a parcel is returned due to an incorrect/incomplete address, refusal, or unclaimed/abandoned status, we can reship upon payment of reshipping costs.
Original shipping fees are non-refundable once a parcel has shipped.
Some carriers do not deliver to PO Boxes; a physical address may be required.

8) Failed delivery / Return to sender

If delivery fails after carrier attempts and the package is returned to our agent/warehouse, we will contact you.
You may choose a reshipment (additional shipping fee applies) or a refund minus outbound shipping and handling once the parcel is received back in sellable condition.

9) Lost, delayed, or damaged parcels

  • Delayed: Please allow the full delivery estimate plus 5 business days before contacting us.

  • Lost in transit: If tracking shows no movement for 15 business days (domestic) or 25 business days (international), contact us for investigation. We will replace or refund per carrier confirmation.

  • Damaged on arrival: Report within 7 calendar days with photos of the outer box, shipping label, inner packaging, and product. Keep all materials until the claim is resolved.

10) Split shipments

To ensure faster delivery, items may ship separately. You will receive individual tracking numbers for each parcel at no extra cost.

11) Order changes & cancellations

We begin processing quickly. Requests to edit or cancel an order must be emailed to contact@drewsecom.de within 1 hour of purchase.
After processing or dispatch, changes/cancellations may not be possible.

12) Pre-orders / backorders

If an item is marked as pre-order or backorder, the estimated shipping window will be stated on the product page and/or in your confirmation email.
Entire orders containing pre-order items may ship together unless otherwise noted.

13) Gift orders

If you wish to send an order as a gift (without price details on the packing slip), please contact us before or immediately after placing your order.
Gift wrapping is currently not available unless specified during checkout.

14) Returns & refunds (shipping-related)

Return shipping costs for voluntary returns (e.g., change of mind) are the responsibility of the customer unless the item is defective or incorrect.
Please see our full Refund Policy for more details.

15) Force majeure

We are not liable for delays caused by events beyond our control (e.g., severe weather, strikes, carrier disruptions, customs inspections, public health measures).

16) Transparency on fulfillment

Some products may be shipped directly from our private fulfillment partners.
This does not affect product quality, warranty, or customer service standards.

17) Customer support

For customer issues or general inquiries (order status, tracking, changes), please email:
contact@drewsecom.de

18) Intellectual property concerns

If you believe any content or listing on our store may infringe your copyright or trademark, please contact us first at contact@drewsecom.de.
We will promptly review and work with you to reach an amicable resolution.